Frequently Asked Questions

Our Philosophy is people should be able to get help when they are ready to receive it.  Money and timing should never be factors in determining if a person can be assisted.  While we are not 24 hours a day, 365 days a year, we are available 7 days a week at some point of each day.  If you are ready, you can catch us and we will work to catch you.

We treat our providers as concierges.  A concierge is a person who provides options for someone.  has their own style so we match clients to who we believe will connect well, promoting a successful partnership.  After completing a survey to "get to know" our client's, we can make informed connections.  All concierges work under a commitment of putting our client's success ahead of the process itself so if something isn't clicking - we explore other options. 

Independent Life Project is the entity that started the original practice of therapy outside of a brick and mortar office environment.  Independent Life Project was one of the earliest text therapy providers beginning services back in 2011.  Though controversial back then, ILP stayed the course as it saw the future benefits and success that was organic in the then novel concept.  In 2023, Beyond Therapy developed as an answer to rising health insurance cost met with more limited provider options for people seeking mental health services and support.  Beyond Therapy created a membership option that made room for "as you need it services" that were not limited by ones ability to pay hourly rates that packed a financial punch as hard as a panic attack would. 

The two versions of services occasionally cross lanes because sometimes members need more than a periodic check in and sometimes clients of our therapists move on to just periodic visits.  As you progress in your relationship with our company, we will progress with you ensuring you get the services you need and that help is not something you forgo because you cannot afford it.

Independent Life Project - Beyond Therapy does not accept insurance at this time.  We offer a system here that does not fall into the parameters of insurance limitations both with reimbursements and care requirements.  For example, your membership may allow you access to a provider 5 times in one week where an insurance company's covered service limitations would not.  For this, amongst an array of other reasons, we opt for a self pay, self driven care option only.

ILP works with clients from all walks of life, in all stages of life who are committed to personal growth, bettering their mental health and adjusting to life's curveballs such as illness, addiction, trauma, loss of a loved one or other major life changes.   We do not discriminate for any reason and work with every cultural, social, religious, lifestyle and economic foundation.  

The short answer is yes.  ILP works with families, couples, friends, co-workers and even people co-experiencing trauma.  We are good with a full train but also recognize when individuals need their own personal track.  For this reason, when in group sessions, you will also be assigned private time with a concierge dedicated solely to you during that time.  This allows personal road blocks to be addressed on the level that they need to be and ensures no one in the group unintentionally impacts another in any lasting way.

There is an old Chinese proverb, "A single tree makes no forest, one string makes no music."  We understand that in order for people to reach their goal, they may have to go through a series of  efforts and providers to find the best path. Some accomplish this with a single psychiatrist, psychologist or even life coach. Some find their answers in the words of a trusted friend, a parent or co-worker.  And some find it through a combination of  them all.  At ILP, we believe your success depends more on you than it does on us or any other provider so we work with what you come with as long as the process and partnerships are healthy, safe and forward promoting.

Like Chinese proverbs, there are valuable sayings out there.  One of those is the arguably famous quote from Oscar Wilde, “Imitation is the sincerest form of flattery." 

In 2011 our company set out to connect people with providers in ways that our industry just didn't think made sense.  Text Therapy, Meeting in Coffee Shops, Sessions at 11 pm or answering calls at 3 am.  We met on Sundays, We even chatted at kitchen tables on occasion. Eventually, Zoom, Google Meets and the list goes on, became options to connect with people in the moment and place they needed.  We set no boundaries and it worked. We began making a difference and it has not stopped.

Today, there are companies doing what we  started so many years ago.  We are not bitter though - we are thrilled and appreciate the compliment long due to our providers.  There were far too people out there who needed help when help wasn't convenient or available - and now it is.  We aren't competitors at all.  No one company could ever help all those in need so to those finally coming around - welcome. We are so glad you are here!

You may come across a web page "BeyondTherapy". This business is not affiliated with our company. We do wish the owner | provider nothing but success as they too appear to be working to help people heal in their own way, in their country.

You are unique.

ILP has carefully curated experts in personal care. We offer support group moderation, counseling, therapy, psychology, psychiatry, life coaching and mentoring; and yes, these are each unique answers to unique needs in life.  As a result, we have the ability to assist our clients with their best matched method for support or help. We offer access to what people truly need instead of treating all clients with a blanket response.  We walk beside you, providing a partner on your journey that makes sense even when your journey changes course.  As you change - your sidekick will change with you.  

You are a Member.

At ILP we have our Beyond Therapy Community which people join via different memberships. Each membership offers different levels of service and types of support.  At any time, you can change your membership to suit your needs, mentally, financially and socially.  Our memberships are managed by Independent Life Project professionals who offer their expertise but also listen to each individual for cues that may indicate a greater need exists.  Together we cultivate a healthy option without the worry of feeling alone when taking it.

NO AI 

Artificial Intelligence} is not used here for any service or discussion nor evaluation.

Your membership can be cancelled at any time.  You will not be refunded any fees for membership months that you are in or have already passed.  There are no exceptions.  Understand that there are providers on standby, regardless of you needing them, using their services or not matching with one you connected with. Not using or not feeling you benefitted from the use of our service  does not change the function of the membership which is to provide a community of options.  Once your membership is terminated, all services and access to services will also terminate.

Cancellation example: If you joined a 1 year membership in September of 2019 and you decide to cancel in January of 2020, You will be billed for January of 2020 but not February 2020 and onward. You will not receive a refund for any month prior to February 2020 even if you did not actively use your membership. 

Sessions may not be carried over. If you do not use all the sessions in your monthly membership, that session time may only be applied to a group session. 

Example: You have two sessions per month.  You only use one. The next month, you will still only have two sessions but you can join a group session without paying the fee. Each unused session can be applied to a group session.

Independent Life Project provides remote services to our members all over the world.  Beyond Therapy works without borders.  We do however require verification to validate who you are to ensure we are not working with anyone under false pretenses or false identities. Be prepared to go through an identity verification process prior to working with Beyond Therapy and ILP.